This Policy is designed to help you understand what kind of information we collect in relation to the services provided by Neuro Rehab at Home. This Policy describes how we collect, use, share, retain and safeguard personal data. It sets out your individual rights; these rights include your right to know what data is held about you, how this data is processed and how you can place restrictions on the use of your data. Neuro Rehab at Home is committed to protecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

What information we collect and why

Physiotherapists are required by law and the Health and Care Professions Council (HCPC), our regulating body, to maintain full, clear, and accurate records for all our interactions with the clients we serve. For Neuro Rehab at Home to assess and treat our clients we must collect and store personal information. This includes information which identifies you as an individual, or personal data.

We may collect the following information:

·        Name

·        Telephone / mobile number

·        Email address

·        Information pertinent to fulfilling our services on an individual’s or organisation’s behalf, such as information about your health

·        Records of consent

·        Occasionally we may use videos and photos

What do we do with the information we collect?

We use the information you have given us to provide a safe and effective service to you. Here at Neuro Rehab at Home we have a strong interest in ensuring treatment is tailored to meet your needs, and that the advice and treatment offered is high quality and evidence based. We use the information you have provided to help us understand you and your condition so that we can collaboratively understand the problems you are experiencing and adjust goals and treatments accordingly.

We may occasionally send you promotional emails, or contact you so that we can improve the service we offer.

Who do we share the information with?

We will share your personal data with your knowledge and consent with other appropriate professionals if applicable and appropriate e.g. GP, other medical professionals, medical insurance companies, solicitors. We will share information with other professionals for safeguarding purposes if you disclose any risk to yourself or others and this may be without your consent.

Security and Storage of Information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Client related clinical notes are stored in a secure cloud-based system which is GDPR compliant. 

Personal information is stored in a secure environment, protected by security controls and two factor authentication. 

The storage of your information is in line with guidance from the Information Commissioner’s Office, HCPC and Chartered Society of Physiotherapy (CSP).

We will retain your personal data at the end of our treatment contractual agreement for a further 8 years. This data will be retained for the protection of you and the service and is required by professional liability insurance Terms and Conditions. The records shall be kept for at least 8 years following the last occasion on which treatment was given. After this retention period data will be securely deleted.

Where you have requested information only or contacted us for details of our services, and where this does not progress to assessment and or treatment and we do not have any contracts with you, we will retain your personal data for a period of 18 months. Where you make a complaint we will retain the data for 10 years. Where you or law enforcement agencies inform us about any active investigation or potential criminal prosecution, we will comply with legal requirements when retaining this data. The retaining of data is necessary where required for contractual, legal or regulatory purposes. Sometimes we may need to retain your data for longer, for example if we are defending ourselves in a legal dispute or as required by law or where evidence exists that a future dispute may occur.

How we use Cookies

 A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site or page. Cookies allow web applications to respond to you as an individual. 

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Neuro Rehab at Home uses traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Neuro Rehab at Home does not use cookie technology to collect Personal Information. You may also wish to refer to www.allaboutcookies.org.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The Internet is a global environment and using the Internet to collect and process data can involve the transmission of data on an international basis. Therefore, by browsing our Website and communicating electronically with us, you acknowledge our processing of data in this way. However, we will endeavour to protect all Personal Information collected through our Website in accordance with our data protection standards.

Your data protection rights

 Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the bottom of this privacy notice.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.

Contact details

Neuro Rehab at Home has been set up and managed by Taryn Holman, working as a sole trader. You can find out more by looking through the website www.neurorehabathome.org.uk or you can contact us using the details below.

Telephone: 07581227180

E-mail: neurorehabathome@outlook.com

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office https://www.ico.org.uk/make-a-complaint

Updated: 9th December 2024